FAQ

How do I order products from Decrum.com?

You can order by selecting any product from our website. Then, select sizing and click add to cart.

Where can I look for information on the order I placed?

Your complete order details will be sent to you on your provided email address.

Can I make a change after I’ve placed my order?

As long as the item is not shipped, you can make changes in your order.

Is ordering online secure?

We use (Secure Socket Layer) that provides end to end encryption. Paypal is the best-secured payment option available

How long will it take to receive my order?

Normally takes 4-8 business days to deliver. Note: Due to the global pandemic, there can be slight delays in your orders. You can contact us at sales@decrum.com if your product is not shipped in the mentioned timeline.

How will I know if my order has been received?

After placing your order, you will receive an e-mail confirmation within a few minutes.

What if my order details are not received?

Immediately contact our customer service team to brief your issues. Visit our return and exchange policy page for more information.

How do I track my order?

You will be notified with the tracking details through an email. You can also track here.

Is it possible to cancel my order?

Order cancellation requests can be placed within (1) day of order (If not Shipped) or will result in flat deduction of 25% from your ordered item’s amount. If the product is in transit, then you have to apply for a return.

Do I need to pay the courier?

Free Shipping does not required payment.

Can I exchange for a different item?

Please read our exchange and return guidelines.

How can I apply coupon?

You can apply your given code while completing the order at the checkout page.

Do I need to pay the courier for returning?

As we provide free shipping at our own cost, we are unable to pay for returning item(s).