* Dispatch Policy:
We ship our orders within 4-6 days, however it can changed depending upon the season and workload. For custom orders, it can take a couple of days more. When you place an order with us, we send the order confirmation email and date of dispatch time as well for your order.
* Delivery time:
All orders are sent by
DHL or FedEx. Transit time will vary depending on which country you are located
in, but an average time to be allowed is 3-5 days.
* Return & Exchange:
Kindly check our Returns
/ Exchange policy page
* Exchanging an Item
If you are exchanging
the item, your replacement item will be sent out as soon as the initial item is
returned. You are responsible for the freight charges of all items coming back
to us for exchange.
Every product that Decrum
sells is guaranteed to satisfy our customer’s need to feel good about them. If
you are not fully satisfied you may return it for exchange or store credit.
At Decrum, this is more than our guarantee, it is our mission. We will do everything possible to ensure that you are satisfied with each element of your purchase:
* The quality of leather
Leather is both a
luxurious and sensuous fabric which must appeal to your senses of smell, touch,
* The comfort of fashion
Looking good and
standing out in a crowd today and in the future in a garment that fits and
feels good on you;
* The value of price
Knowing you have
received your money’s worth;
* The quality of our products
Knowing that your
purchase will last because of our experience and the quality of workmanship.
Once you receive your purchase and review our products against these elements, we know that you will be completely satisfied.
As a manufacturer, we stand behind our products. Decrum leather will be repaired for any defect in workmanship occurring under normal wear for a period of one year to date of purchase when the garment is returned with the original invoice. After the guaranteed period, repairs will be done whenever possible for a minimum charge. Postal charges will be paid by the sender.
* Price Guarantee:
Decrum guarantees the
lowest prices for the top quality leather jackets.
information, including credit card details, are held securely and only
transmitted in encrypted form. Customer details are not passed to any third
parties and are used only in accordance with the Data Protection Act.
You agree to indemnify
us against any claims, losses, liabilities, damages and expenses (including
legal fees), arising out of your use of this site.
* Payment Methods:
We accept PAYPAL /
Moneybookers and Credit Cards via secure online methods. We also accept Bank
Transfer and Money Orders
* Secure Server Software and Encryption:
Decrum secures server software (SSL) encrypts all confidential ordering information, including credit card number, name, and address. All ordering information remains private on the Internet using SSL.